Western Digital partnered with startup Sluicebox to deploy an AI email agent that collects primary carbon data from component suppliers. In a pilot covering parts like device housings and motors, the system lifted data coverage from 30% to 90% of spend while cutting collection time from five months down to four weeks. The AI handles requests, answers supplier questions, and synthesizes raw data into ISO-compliant product carbon footprints. The company emphasized that the tool reallocates work rather than replacing people. Sustainability team members still review outputs and manage exceptions. Western Digital plans to extend the system by estimating gaps for non-responders, cross-checking footprints against industry baselines, and flagging outliers for deeper review. The approach offers a practical model for companies struggling with slow, manual supplier data collection.
